Question 1

How long does pickup take?

Accepted Answer

Most orders are ready in about 15 minutes. Opt in to text updates at checkout and we'll text you when it's ready to grab.

Question 2

Do you deliver?

Accepted Answer

Yes, ordered right here on this site. Enter your address at checkout to confirm coverage; your delivery fee and any order minimum are shown before you pay, with no third-party markup.

Question 3

Can I modify or cancel my order?

Accepted Answer

You can cancel free within 5 minutes of ordering. After that, call the location directly and we'll do our best.

Question 4

How much notice do you need?

Accepted Answer

Catering orders need at least 3 days notice. More lead time helps for larger events.

Question 5

Can I mix packages?

Accepted Answer

Yes. You can put more than one package on the same catering order.

Question 6

Is catering pickup or delivery?

Accepted Answer

You choose when you order. Pickup is always available; delivery is offered where the restaurant delivers.

Question 7

How is payment handled, and can I cancel?

Accepted Answer

Your card is charged securely through Stripe when you place the order. You can cancel free for a full refund until 2 days before your event, from your order's tracking page.

Question 8

How do I earn points?

Accepted Answer

You earn 1 point for every $1 spent · on any order, in any channel. Points hit your account as soon as your order is paid.

Question 9

Do points expire?

Accepted Answer

Points are good for 12 months from the date you earned them.

Question 10

Can I stack rewards with promos?

Accepted Answer

Yes, in most cases. The cart will show you the best applicable combination.

Question 11

What are the loyalty tiers?

Accepted Answer

Bronze is the default tier · 1 point per $1. Silver unlocks at $25 spent in a calendar year (2× points). Gold unlocks at $35 spent in a calendar year (5× points). Tier progress resets every January 1.

How can we help?

Ordering

Catering

Rewards